Vodafone

This is a security measure that will force you to enter a unique PIN number every time you switch on the phone. If you lose the phone (when it is switched off!) no one else will be able to make calls on your account. We strongly recommend you do this.
This is executed on the handset. Different handsets operate in slightly different ways so please refer to your handset manual for precise instructions. If you are asked for a PIN code the default is 0000. Please remember you will need to activate the PIN code request to take advantage of this feature.

If you enter an incorrect SIM card PIN number 3 times your card will be locked and you will be asked to enter your PUK number. Please contact the Customer Services Team on 0845 338 2201 to get this. Please keep this number safe for future reference. NB. If you enter the PUK code incorrectly 10 times or more the sim card will not be re-usable and you may be charged for a replacement.

If your Voicemail is not working and you wish to have this facility then please activate it.
To set this up dial 1211 followed by SEND
To deactivate it at any time dial 1210 followed by SEND
To retrieve your messages dial 121 at any time.
If your Voicemail is still not working then dial 191 followed by SEND and talk to the Vodafone operator who will help.

To set this up dial 121 followed by SEND.
Key 1 for the main menu followed by 33 . Follow the voice prompts .N.B. To end and save recording key #
Suggested message "You have reached the mobile phone of (your name). I cannot take your call at the moment but please leave your name, number and time of call and I'll get back to you. Thank you."

This is another security measure but this time to protect your Voicemail. If you do not set it then someone else could access your Voicemail and listen to your messages or change your personal greeting. Again, we strongly recommend you do this.

Dial 121 followed by SEND , i.e. call your Voicemail.
Key 1 for the main menu then key 42 to access security settings. Then key 2 to set your security code.

There are two levels of security available:

Complete: (you will be prompted for your security code whether accessing messages from your mobile or remotely) key 32.
Standard: (you will be prompted for your security code only when accessing messages remotely) key 33.

Whilst you are abroad you will not be automatically phoned to alert you that you have messages. However, many overseas networks do support text messaging and a 'message waiting' icon will be sent.
To access your messages (whilst abroad or from a landline)...
Dial your personal mailbox number or dial your Vodafone telephone number followed by SEND When your hear your greeting press 9. You will then be asked to enter your voicemail PIN number (see above). Your messages will then be replayed.

Contact the Flexphone Ltd helpdesk to request lifting the international and roaming bars on your handset. The lifting of any specified call restrictions is at the sole discretion of Flexphone Ltd and in some circumstances bonds or deposits may be requested as a condition of service.

You will need to check whether your destination has an agreement with Vodafone.

If you don't want to receive incoming calls, set up 'Divert Immediate' by calling 1212 on your handset which will automatically divert all incoming calls to voicemail in the UK. Make a note of any security PIN and PUK (PIN Unblocking Key) numbers you may need as well as the phone number of Isis.

For travel to the USA, Canada or South America make sure you have the correct multi-band GSM handset or have hired a GSM compatible handset.

Always remember to switch off your handset before boarding an aircraft.

Remember that you must use the '+' sign with the international country code when making calls while abroad. For example if calling back to the UK: Insert +44 (not 00 44) before the UK number and drop the 0 from the beginning of the STD code, dial the rest of the number as usual.

REMEMBER IF YOU STORE PHONE NUMBERS IN YOUR HANDSET USING THE '+' SIGN AND COUNTRY CODE FORMAT, YOU WILL GET THROUGH TO THOSE NUMBERS WHEN DIALLING FROM THE MEMORY WHETHER YOU ARE IN THE UK OR ABROAD.

When you arrive at your destination and switch on your phone, it'll search for a network and, after a short time, will display one of the networks that is available locally. Some Vodafone partner networks allow you to make calls without using complicated codes, so it's best if you select one of these networks when you can.

Please go to http://www.vodafone.co.uk to check Vodafone network coverage.

Please go to http://www.vodafone.co.uk to check roaming call charges for the country you will be visiting.